? Welcome to BSB50120 – Diploma of Business

This qualification is designed for learners aiming to build strong, practical business skills for a variety of roles across the Business Services industry. It’s ideal for those already working in business or administration roles who want to take the next step in their career, or for individuals looking to broaden their capabilities across different business functions.

You’ll develop the knowledge to manage business operations, make informed decisions, and support teams or projects in a professional setting.

? Where This Qualification Can Take You

The Diploma of Business prepares you for roles such as:

  • Team Leader or Supervisor

  • Office or Business Manager

  • Project Administrator

  • Executive Assistant

  • Operations or Administration Coordinator

? What You’ll Learn

Throughout this course, you’ll build essential business skills, including:

  • Managing business resources and operational plans

  • Handling budgets and financial processes

  • Leading workplace communication and team performance

  • Managing risks and ensuring compliance

  • Developing critical thinking in real-world business scenarios

BSBLDR523 Lead and manage effective workplace relationships

This course develops the skills and knowledge required to lead and maintain effective workplace relationships in animal care and related industries. You will explore strategies for communication, consultation, teamwork, and conflict management while applying organisational values and professional standards.

Through practical activities and workplace scenarios, you will learn how to support collaboration, resolve challenges, and adapt your leadership style to build trust and strengthen organisational culture. The focus is on creating respectful, inclusive, and productive environments that benefit both staff and the animals in their care.

BSBTWK401 Build and maintain business relationships

This course will equip you with the skills and knowledge needed to establish, develop, and sustain effective workplace relationships and networks. You will learn how to engage confidently with business contacts, negotiate solutions to challenges, and represent organisational interests in both formal and informal settings.

Whether you are working within an organisation, or as a freelancer or contractor, the techniques you develop in this unit will strengthen your ability to build professional networks that support business growth and long-term success.

BSBPEF402 Develop personal work priorities

This course focuses on the skills and knowledge required to effectively plan, implement, and review personal work schedules. Learners will develop the ability to identify their own responsibilities, assess potential barriers, and design work plans that align with organisational priorities. The course emphasises strategies for managing time, setting priorities, and using business technologies to streamline tasks and meet deadlines.

Students will also learn how to monitor their own performance, document variations between planned and actual outcomes, and seek feedback from stakeholders to improve effectiveness. By completing this unit, learners will gain practical tools to enhance productivity, demonstrate accountability, and adapt their work practices to changing circumstances while supporting team and organisational objectives

BSBOPS402 Coordinate business operational plans

This course gives you the skills and knowledge to plan, implement, monitor and review operational plans within a workplace or simulated environment.

You will learn how to:

  • Consult with stakeholders to identify resource needs.

  • Prepare and implement operational plans.

  • Support staff through recruitment, onboarding and supervision.

  • Monitor performance against budgets and key performance indicators (KPIs).

  • Adjust plans to manage contingencies.

  • Prepare reports and make recommendations to management.

This course is practical and workplace-focused. You will work with case studies and real-world examples to develop your ability to coordinate resources, manage performance, and support organisational objectives.

On successful completion, you will be able to prepare, implement and review operational plans that align with organisational goals, while ensuring resources are managed efficiently and effectively.

BSBOPS504 Manage business risk

This course will equip you with the essential skills and knowledge to identify, analyse, and manage risks within an organisation. You’ll learn how to establish the risk management context, assess potential risks, prioritise treatments, and develop action plans that support compliance, safety, and business continuity.

Whether you're working in management, operations, or project leadership, the techniques you learn in this unit will help you contribute to informed decision-making, organisational resilience, and sustainable business practices.

BSBSUS511 Develop workplace policies and procedures for sustainability

This course equips you with the skills and knowledge needed to develop and implement sustainability policies in a workplace setting. You’ll learn how to create policies that minimise environmental, social, and economic impacts, while promoting continuous improvement and organisational value.